Fantastic company, knowledgeable staff and excellent customer service. I ordered an Aquacal SQ140 heat pump through Outdoor Direct and the experience was fantastic. Delivery was seamless and on-time, and the unit works as expected and is even quieter than I thought it would be. Would definitely recommend Outdoor Direct.
They got the heater shipped out fast and at a great price. They followed up every step of the way. Wish all businesses operated this way.
I have yet to receive the product but my experience of working with Matthew was a pleasant one. He answered all of my questions and was very helpful in making certain that I was ordering the correct items.
Salesperson was very helpful in offering options and suggestions. I wanted a no frills pool heater pump to replace a 20+ year old version.
Delivery came days earlier. Very well protected packaging. Instalation was straight forward, no issues. Added power, easy set up. Works perfectly. I highly recommend this company and there products.
Price was great. Shipping was fast. All of my questions were answered without hesitation. They have checked on me a couple times to see if everything is okay. Couldn’t have asked for anything to go better.
Unit is installed and works great ! Was fairly easy to install however the plumbing is slightly different then the SQ166R. Utilized Flexible PVC on one side and made the install a bit easier.
I called gooutdoordirect after placing an order with a request to ensure that the delivery of the heat pump I ordered is via lift gate and delivered to the house not curbside. Matthew was very helpful and explained that they have already contacted the shipper with the instructions and will follow up with them the next day and get back to me. Matthew understood my concern and was very helpful in assuring me that it would be taken care of. Thank you Matthew!
I bought this as a replacement for the original AquaCal pool heater that came with the pool. This Gulfstream unit got great reviews and was almost $2.5K less expensive and works perfectly. Units are nearly identical, so install was nearly seamless, with minor repiping necessary. Plus, its American made, locally in Sarasota, FL.
Best interaction with a Sale's Associate in a long time. Matthew is customer oriented and result focused. Not only did I get a great deal, Matthew ensured I received the vest deal available with additional discounts. He nailed the sale. Highly recommend Outdoor Direct for your pool and outdoor needs.
I purchased the Gulfstream HE110RA from Outdoor Direct
It was a pleasant experience. The sales staff at Outdoor direct was very helpfull and professional when answering my questions, placing my order and following up. The unit was delivered quickly and the
recommended installer did a great job connecting it up. The heater works great and heats up my pool to a comfortable level within hours
The product was as described, and delivered on time. It was a great experience!!!!
I was having a hard time getting a replacement firepit cover as it kept getting backordered. Mark and his staff were great at keeping me updated on the status of the order, shipping date, etc. When I received the cover I was happy with the quality of the product. Will definitely order from them again!
Very helpful salesperson on the phone. They answered all of my questions and helped me choose the correct size. The unit arrived within a week and packaging was not damaged anywhere and delivery driver placed it in my garage. Unit was double boxed and strapped to a pallet for shipping. A week later I had a chance to open the boxes and move it to the Pad. I was disappointed in the way the coil protective grating was mounted to the unit, using plastic push in tabs shoved into the fins on the coil. This left several bent fins and i will have to straightened out later. I was also disappointed that when moving the unit off the pallet the amount of movement between top and bottom , causing several of the afore mentioned plastic tabs to fall out. I feel that i will need to re-engineer the way to mount the coil grating, because I am afraid that vibration will eventually cause these tabs to wear a hole in coil tubing. I think more bracing and better grating system is defiantly needed. Weather and vacation has prevented me from getting it hooked up and running so far, but I will update this review when i am able.
Brad
Outtdoor Direct: Item was exactly as described and in great shape when it arrived. Shipping was fast.
AquaCal Heatpump: I was upgrading a similar AquaCal so connecting it was easy. Didn’t have to change plumbing or electric. It’s noticeably quieter than my previous unit and the WiFi was quick to set up and works great.
We have had a Gulfstream ,model HE110RA, pool heater for 5 year now, and the only problem we have had, was a bad thermostat in it's forth year of use. Other than that, it has performed perfectly. Would purchase again.
AquaCal, the company whose pool heat pump I wanted to buy, directed me to Outdoor Direct. The sales agent gave me a great discount (lower price than what was shown on the website) and threw in a $300 internet control module for no additional charge. The company then shipped the heat pump to my home within a week. The shipper they used was very organized, delivered on the day they said they would. and even took my pump up the driveway to the back gate fence. The unit arrived undamaged and well packed - and I was able to set the unit up for further installation without a hassle. I had never heard of Outdoor Direct before - but I will most certainly shop with them again. Thank you!
Gave your product 5 stars. My inground pool, approx. 11k gallons heated from 71f to 82 f the first 6 hours of operation. I have had 88f for a week now and my electric bill was very fair. I am having a bit of confusion re the remote control mixing with my Verizon Internet. 5hgz vs. 2.4hgz
We installed the Buck 74 in a new construction house. We could not be more pleased with how well it heats. I have to keep the air flow dampened majority of the time, or it will get my living room up to 80°. Fully dampened, it will allow you to go all night without adding wood, but take right off the next morning when I add a few pieces. Overall I highly recommend the Buck 74zc.
Product was perfect match to description. Driver was professional and helpful. My next purchase will be with Outdoor Direct.
⭐⭐⭐⭐⭐ Unbelievable Service – A True Class Act!
I was in the market for a new swimming pool heater and, like many, I thoroughly researched my options online. After an extensive search, I found OutdoorDirect.com, which had the best price I could find. However, I was initially hesitant about making such a large purchase from a company I wasn't familiar with.
After additional research, they seemed reputable, so I called their customer service line and was connected with Charlie. He was extremely helpful, answering all my questions with no high-pressure sales tactics—just honest, straightforward information. He offered to text me a quote, which included a convenient payment link with multiple options, including PayPal (my preferred choice).
I had company coming soon and was concerned about shipping time since the website estimated delivery between 5 to 15 days. Charlie assured me he could expedite the process, which gave me confidence.
The next morning, I realized that the billing and shipping addresses were incorrect—a mistake on my part, as I hadn't mentioned they were different. I called the company right after they opened, but my call went to voicemail. Within minutes, I received a text apologizing for missing my call and letting me know they'd call me back. Shortly after, I received a text from Christian, whom I believe is the owner. He was incredibly professional and walked me through the simple steps to correct the billing address. At this point, I knew I was dealing with a trustworthy company, so I placed the order.
I promptly received my order confirmation, and the following morning, I texted back to see if I could get a tracking number so I’d know when to expect delivery. I got a quick response saying they would check and update me.
Then, to my absolute shock and amazement, I walked outside and saw the shipping company pulling into my driveway! Yes, that’s right—the heater was delivered in about 23 hours from the time of purchase!
I seldom write reviews, but Christian and his team at OutdoorDirect.com are truly a class act. In an era of increasing online scams, it’s refreshing to find a company that delivers on its promises with exceptional customer service and lightning-fast shipping. I highly recommend them and will absolutely be a returning customer!
Aquacal tech support is only available during business hours Eastern time, during which time you must be standing at your pool/spa with your phone. The Poolsynch remote disabled my AquaCal SQ heat pump such that it will not turn on manually or with the remote, but Aquacal will only help tweak the settings when I am at work. I bought the remote through Outdoor Direct which so far (despite promises otherwise) have not helped get my heat pump back on - now two weeks later. I was better off before the remote was installed!