Excellent customer service. They have consistently communicated with me throught the process. So far I would give them a 10 out of 10!!

I purchased an AquaCal 200ARDSBPA from Outdoor Direct. Both Mark and Matthew where very helpful answering my questions about the units capabilities and operating temperature ranges. They helped me decide which unit would best fit my needs. The shipping was amazingly fast and the follow up from Ez was great as well.
Installation was very easy and the unit fired up just like it was supposed to. I look forward to seeing how it performs when the temperatures cool off. So far the service and support has been 5 star.

We ordered a fire pit from Outdoor Direct and I must say it was the best online purchase we have made. The chat feature worked great, the guys got back to us quickly and within minutes the purchase was done. It came quicker than expected and there was no damage and We Love It. Excellent quality, works great and looks incredible on our deck. Thank you Outdoor Direct

John and the team at Outdoor Direct have been fantastic to work with. I needed a Unity 72" custom fire pit delivered on site prior to a major event we were hosting. My need by date was about 7-10 days sooner than the manufacturers typical timeframe to complete. John was able to obtain a guarantee the pit would be delivered by the date I requested. In fact, the pit is scheduled to be delivered 8 days ahead of that date. I'll update once the pit is in place and in use but all in all my first buying experience with Outdoor Direct has been outstanding.

I had closed my pool before the unit came, it’s in my storage facility until the spring.

This pool heater warms our pool perfectly at a much lower cost than the natural gas unit that was removed. Yes it takes more time however is actually quieter than the gas unit was and at 3 kW our installed solar power system can provide all the energy. Install was very straight forward and worked perfectly when powered up the first time. Have a manually controlled system that works seamlessly with this heater. Appears to have all connectivity if we automate the pool and spa in the future.

The shape is perfect as the entrance to the equipment area is very tight. The pool is about 11,000 gallons. Would have bought the larger unit if it had fit in the space but this one works perfectly for what we need.

I just concluded a remarkable experience with Aqua Cal customer service. Both Mark and Matthew spent hours helping me figure out a replacement for my malfunctioning 13-year old pool heater. The irony is we ended up repairing our unit and didn’t purchase a new Aqua Cal. But we certainly will should the future need arise.

Purchased a whole system chlorine generator including pré assembled manifolds, an oversized PPC3 electrolysis cell for 40k gallon
pool, and the ChlorSync.
These replace my existing Auto Pilot Digital Nano. Which gave me about 12 years + of brutal FL service.
All the products we used from this manufacturer come with over spec power supplies which surprisingly are all Linear (transformer based not DIGITAL CHEAP SMPS)
Very happy to continue buying from this manufacturer and even happier to be able to deal with this reseller ( outdoor Direct); which provided a ton of information, guidance and total support.
Loved every aspect of my purchase and follow-ups.
I would continue to buy from them and this particular manufacturer’s brand as long as I have a pool.
Highly recommended ! A 5 star rating well deserved!

Matthew online helped me in the chat and then by a direct phone call. He was informative, professional and courteous. He was a pleasure to work with with.

Outdoor Direct and our sales support person, Matthew Adriano were great to deal with. Matt was extremely responsive to our questions and provided great support. Our heat pump was shipped promptly, delivered fast and undamaged. Would definitely recommend.

Love it

My product was delivered in a timely manner without any damage. A week after installation and electronic board had to be replaced that had to do with Wi-Fi operation. Customer service took care of the issue. Sent a person out fix the issue with no charge.

Does an amazing job on a 18x36 above ground!!!

Purchased a month ago, arrived in time to warm pool to 82. Then we had a freak heat wave and I used the cool function and I was quite surprised it worked well and dropped the temp from 90 to 86 and it made a big difference. I wasn’t planning to ever use the cool function, being in New England but the temp went up quickly with 101 degrees days. Very happy with purchase and customer service and the app makes it easy to operate.

Purchased an AquaCal HeatWave SuperQuiet SQ200R Pool Heat Pump (Heat and Cool) an Mark from Outdoor Direct vas very helpful in leading me to the correct heat pump and also getting a good price.