NEW BUCK CORPORATION (NBC) "LIMITED WARRANTY" FOR THE BUCK STOVE
PLEASE READ THIS WARRANTY CAREFULLY
PRODUCTS COVERED
This warranty covers the new Buck Stove heating unit, so long as it is owned by the original purchaser, including optional and standard accessories purchased at the same time, subject to terms, limitations, and conditions herein set out.
PRODUCTS NOT COVERED
This warranty does not cover the following:
Glass, Refractory Material, Firebrick or Gaskets. This Warranty will not cover any damage and/or failure caused by abuse or improper installation of the products covered.
WARRANTY TIME PERIODS
(A) Period I
For one year from the date of purchase, NBC will replace or repair, at its option, any part defective in materials or workmanship. The costs of parts only are included. The customer pays any labor or transportation charges required. Thereafter,
(B) Period II
For a period after the first year from the date of purchase and extending for five years as long as Buck Stove is owned by the original purchaser, NBC will repair or replace, at its option, any part defective in materials or workmanship, with the exception of electrical motors, wiring, switches, components, optional and standard accessories; and all parts not permanently attached to the heating unit. Parts not permanently attached to the heating unit are defined as those items designed to be removed from the stove, including those removable with common hand tools. The costs of parts only are included. The customer pays any labor or transportation charges required.
PROCEDURE
Should you feel that your BUCK STOVE is defective, you should contact any Buck Stove dealer for the name of your nearest authorized Buck Stove service representative, who will instruct you on the proper procedure, depending on which Warranty Time Period (Period I or Period II) applies.
If for any reason you are dissatisfied with the suggested procedures, you may contact us in writing at:
New Buck Corporation
Customer Service Department
P. O. Box 69
Spruce Pine, NC 28777
Email: info@buckstove.com
CONDITIONS AND EXCLUSIONS
(A) Replacement of parts may be in the form of new or fully reconditioned parts, at NBC's option.
(B) There is no other express warranty. All implied warranties of merchantability and fitness for use are limited to the duration of the Express Warranty.
(C) New Buck Corporation is not liable for indirect, incidental, or consequential damages in connection with the use of the product including any cost or expense of providing substitute equipment or service during periods of malfunction or non-use. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.
(D) All warranty repairs under this warranty must be performed by an authorized Buck Stove service representative. Repairs or attempted repairs by anyone other than an authorized service representative are not covered under this warranty. In addition, these unauthorized repairs may result in additional malfunctions, the correction of which is not covered by warranty.
OTHER RIGHTS
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
OWNER REGISTRATION CARD
The attached Owner Registration Card must be completed in its entirety and mailed within 30 days from the date of purchase or from the date of installation, if installed by a factory-certified installer, to New Buck Corporation in order for warranty coverage to begin.
PLEASE NOTE: The Owner Registration Card must contain the Authorized Buck Stove Dealer Code Number and the Certified Installer's number (if applicable) for warranty coverage to begin.
Returns
Freight Receiving Procedure & Freight Damage Policy and Reporting Procedure
Under the terms of our purchases, most equipment is shipped F.O.B. from the TSD Warehouse. TSD Shipments F.O.B. TSD assumes no responsibility and makes no allowance for delays, loss, or damage from any cause after goods have been delivered by transportation companies.
As the receiving agent for TSD, your signature on a warehouse receipt or delivering carrier's freight Bill of Lading (BOL) constitutes acceptance of the merchandise "as is" and in good order. If you do not inspect before signing you are, for all practical purposes, waiving "our" right to collect on a damage claim even if the damage is "concealed". Remember, once you sign, the merchandise and the responsibility are yours!
Immediately check for possible damage that may have occurred during shipment. The National Claims Council Regulations specify that you must:
1. Inspect, examine, and inventory your delivery as it's unloaded.
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Any and all shortages and damages must be written on the Bill of Lading or Freight Bill. Should you determine on the bill that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition on the Bill of Landing or Freight Bill before you sign it!
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You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not), it must be noted on the Bill Of Lading or The Freight Bill, or the liability to prove the damage was done by the delivering carrier is your responsibility.
- Do not be intimidated by the driver. They cannot leave until the Bill of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are).
2. Discovered Damage - If the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.
3. Concealed Damage - In the event of concealed damage, you MUST immediately document and photograph the packaging and the damage. You must keep the packaging. Do not move the item. Call the TSD Inside Sales department at 800-476-6164 to begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was carrier-caused. Remember you signed the document saying everything was OK. A report must be filed with Tri-State within 2 days of receiving your delivery. Reporting concealed damage will not guarantee a credit. The sooner the concealed damage is discovered, the better.
Further measures that may help in the claim process include the following:
1. Taking digital photographs of the damage. If possible, photographs of the merchandise still on the truck will limit the buyer's liability.
2. Request an inspector.
3. Keep a copy of the Bill of Lading or Freight Bill noting the damage and the driver's signature. Items shipped by UPS are not covered by this policy. UPS damages should be reported to the TSD Inside Sales Department immediately. UPS damages will be handled between UPS and TSD. There are a lot of things that can happen between TSD and your loading dock. Therefore, we are asking you to do a very small amount of work to protect both of us.
Manuals
Buck Stove Model 21 NC Installation Manual
Buck Stove Technical Quick Guide
Buck Stove Wood Stove Brochure
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