⭐⭐⭐⭐⭐ Unbelievable Service – A True Class Act!
I was in the market for a new swimming pool heater and, like many, I thoroughly researched my options online. After an extensive search, I found OutdoorDirect.com, which had the best price I could find. However, I was initially hesitant about making such a large purchase from a company I wasn't familiar with.
After additional research, they seemed reputable, so I called their customer service line and was connected with Charlie. He was extremely helpful, answering all my questions with no high-pressure sales tactics—just honest, straightforward information. He offered to text me a quote, which included a convenient payment link with multiple options, including PayPal (my preferred choice).
I had company coming soon and was concerned about shipping time since the website estimated delivery between 5 to 15 days. Charlie assured me he could expedite the process, which gave me confidence.
The next morning, I realized that the billing and shipping addresses were incorrect—a mistake on my part, as I hadn't mentioned they were different. I called the company right after they opened, but my call went to voicemail. Within minutes, I received a text apologizing for missing my call and letting me know they'd call me back. Shortly after, I received a text from Christian, whom I believe is the owner. He was incredibly professional and walked me through the simple steps to correct the billing address. At this point, I knew I was dealing with a trustworthy company, so I placed the order.
I promptly received my order confirmation, and the following morning, I texted back to see if I could get a tracking number so I’d know when to expect delivery. I got a quick response saying they would check and update me.
Then, to my absolute shock and amazement, I walked outside and saw the shipping company pulling into my driveway! Yes, that’s right—the heater was delivered in about 23 hours from the time of purchase!
I seldom write reviews, but Christian and his team at OutdoorDirect.com are truly a class act. In an era of increasing online scams, it’s refreshing to find a company that delivers on its promises with exceptional customer service and lightning-fast shipping. I highly recommend them and will absolutely be a returning customer!
