Maja at Outdoor Direct was very quick to get back to us about all of our questions via email and telephone. She got us the best price of other competitors. We ordered it on a Wednesday night, Thursday we got a call from the trucking company letting us know it would be delivered on Tuesday, which it was. Outdoor Direct didn’t charge an extra lift gate fee like many other companies do. The trucking company did have a lift gate, however, and they unloaded it and pallet jacked it right into our garage. We recommend buying from outdoor direct! We will update our review after we have used the heater.