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I have yet to receive the product but my experience of working with Matthew was a pleasant one. He answered all of my questions and was very helpful in making certain that I was ordering the correct items.
Salesperson was very helpful in offering options and suggestions. I wanted a no frills pool heater pump to replace a 20+ year old version.
Delivery came days earlier. Very well protected packaging. Instalation was straight forward, no issues. Added power, easy set up. Works perfectly. I highly recommend this company and there products.
Price was great. Shipping was fast. All of my questions were answered without hesitation. They have checked on me a couple times to see if everything is okay. Couldn’t have asked for anything to go better.
Unit is installed and works great ! Was fairly easy to install however the plumbing is slightly different then the SQ166R. Utilized Flexible PVC on one side and made the install a bit easier.
I called gooutdoordirect after placing an order with a request to ensure that the delivery of the heat pump I ordered is via lift gate and delivered to the house not curbside. Matthew was very helpful and explained that they have already contacted the shipper with the instructions and will follow up with them the next day and get back to me. Matthew understood my concern and was very helpful in assuring me that it would be taken care of. Thank you Matthew!
I bought this as a replacement for the original AquaCal pool heater that came with the pool. This Gulfstream unit got great reviews and was almost $2.5K less expensive and works perfectly. Units are nearly identical, so install was nearly seamless, with minor repiping necessary. Plus, its American made, locally in Sarasota, FL.
Best interaction with a Sale's Associate in a long time. Matthew is customer oriented and result focused. Not only did I get a great deal, Matthew ensured I received the vest deal available with additional discounts. He nailed the sale. Highly recommend Outdoor Direct for your pool and outdoor needs.
I purchased the Gulfstream HE110RA from Outdoor Direct
It was a pleasant experience. The sales staff at Outdoor direct was very helpfull and professional when answering my questions, placing my order and following up. The unit was delivered quickly and the
recommended installer did a great job connecting it up. The heater works great and heats up my pool to a comfortable level within hours
I was having a hard time getting a replacement firepit cover as it kept getting backordered. Mark and his staff were great at keeping me updated on the status of the order, shipping date, etc. When I received the cover I was happy with the quality of the product. Will definitely order from them again!
We're in the process of building a pool house and wanted to add a pool heater with the ability to also cool. After days of research I called Outdoor Direct to get some additional information. The customer service was great. All of my questions were answered plus questions were asked insuring I was ordering exactly what I needed. I ordered my heat pump on a Wednesday and received it the following Tuesday. A fantastic experience. I would definitely recommend doing business with them.
