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I was having a hard time getting a replacement firepit cover as it kept getting backordered. Mark and his staff were great at keeping me updated on the status of the order, shipping date, etc. When I received the cover I was happy with the quality of the product. Will definitely order from them again!

We're in the process of building a pool house and wanted to add a pool heater with the ability to also cool. After days of research I called Outdoor Direct to get some additional information. The customer service was great. All of my questions were answered plus questions were asked insuring I was ordering exactly what I needed. I ordered my heat pump on a Wednesday and received it the following Tuesday. A fantastic experience. I would definitely recommend doing business with them.

Outtdoor Direct: Item was exactly as described and in great shape when it arrived. Shipping was fast.

AquaCal Heatpump: I was upgrading a similar AquaCal so connecting it was easy. Didn’t have to change plumbing or electric. It’s noticeably quieter than my previous unit and the WiFi was quick to set up and works great.

We have had a Gulfstream ,model HE110RA, pool heater for 5 year now, and the only problem we have had, was a bad thermostat in it's forth year of use. Other than that, it has performed perfectly. Would purchase again.

AquaCal, the company whose pool heat pump I wanted to buy, directed me to Outdoor Direct. The sales agent gave me a great discount (lower price than what was shown on the website) and threw in a $300 internet control module for no additional charge. The company then shipped the heat pump to my home within a week. The shipper they used was very organized, delivered on the day they said they would. and even took my pump up the driveway to the back gate fence. The unit arrived undamaged and well packed - and I was able to set the unit up for further installation without a hassle. I had never heard of Outdoor Direct before - but I will most certainly shop with them again. Thank you!

I recently purchased an AquaCal SQ200R Swimming Pool Heat Pump from Mark at Outdoor Direct. In my opinion, AquaCal is the best Pool Heat Pump made. My old AquaCal is 15 years old and while it's still cranking out the heat, I felt it was time for an upgrade. I told Mark I needed it in a hurry and it arrived two days after I placed the order! Outdoor Direct is highly recommended!

Gave your product 5 stars. My inground pool, approx. 11k gallons heated from 71f to 82 f the first 6 hours of operation. I have had 88f for a week now and my electric bill was very fair. I am having a bit of confusion re the remote control mixing with my Verizon Internet. 5hgz vs. 2.4hgz

We installed the Buck 74 in a new construction house. We could not be more pleased with how well it heats. I have to keep the air flow dampened majority of the time, or it will get my living room up to 80°. Fully dampened, it will allow you to go all night without adding wood, but take right off the next morning when I add a few pieces. Overall I highly recommend the Buck 74zc.

Product was perfect match to description. Driver was professional and helpful. My next purchase will be with Outdoor Direct.

⭐⭐⭐⭐⭐ Unbelievable Service – A True Class Act!

I was in the market for a new swimming pool heater and, like many, I thoroughly researched my options online. After an extensive search, I found OutdoorDirect.com, which had the best price I could find. However, I was initially hesitant about making such a large purchase from a company I wasn't familiar with.

After additional research, they seemed reputable, so I called their customer service line and was connected with Charlie. He was extremely helpful, answering all my questions with no high-pressure sales tactics—just honest, straightforward information. He offered to text me a quote, which included a convenient payment link with multiple options, including PayPal (my preferred choice).

I had company coming soon and was concerned about shipping time since the website estimated delivery between 5 to 15 days. Charlie assured me he could expedite the process, which gave me confidence.

The next morning, I realized that the billing and shipping addresses were incorrect—a mistake on my part, as I hadn't mentioned they were different. I called the company right after they opened, but my call went to voicemail. Within minutes, I received a text apologizing for missing my call and letting me know they'd call me back. Shortly after, I received a text from Christian, whom I believe is the owner. He was incredibly professional and walked me through the simple steps to correct the billing address. At this point, I knew I was dealing with a trustworthy company, so I placed the order.

I promptly received my order confirmation, and the following morning, I texted back to see if I could get a tracking number so I’d know when to expect delivery. I got a quick response saying they would check and update me.

Then, to my absolute shock and amazement, I walked outside and saw the shipping company pulling into my driveway! Yes, that’s right—the heater was delivered in about 23 hours from the time of purchase!

I seldom write reviews, but Christian and his team at OutdoorDirect.com are truly a class act. In an era of increasing online scams, it’s refreshing to find a company that delivers on its promises with exceptional customer service and lightning-fast shipping. I highly recommend them and will absolutely be a returning customer!

Everything about this process went smoothly. The product arrived. It works well. They gave me a great price. They followed up and made sure everything was okay. Great customer service recommend them highly

Exactly what we wanted and above our expectations

Great company to deal with. Very responsive staff. Heater is very quite

Super service easy