Very fast and efficient came right on time

Mandy was very helpful with my order of Sq140R heater. It arrived 5 days after I ordered it and is operating perfectly in replacement of my old AquaCal heater which lasted 20 years. Outdoor Direct was helpful in getting my delivery instructions exactly as I needed.

The new pool heater works excellent everybody I talk to at outdoor direct were very helpful write down to the person that delivered the heater from the freight company.

The company is based in Australia, and seems to take a lot of pride in their products. The construction is superb. Shipping was fast and easy, and there was zero Styrofoam to deal with. Even the pallet base was made from repurposed cardboard.
Installation and startup was extremely simple, and the unit has been operating for a week and working very well.

Outdoor Direct included the wifi module with the unit, which is not necessary but kind of handy.

My only critiques would be that the app is kind of basic, and the installation manual could be a little better. I got through everything just fine, but I have some experience and knowledge. A fresh-out DIYer might struggle a little.

I also had a couple of questions about the unit before I purchased it. I sent a note to the company, and their US rep called me to talk it over. Fantastic service!

I'm extremely happy with both Madimack and Mandi at Outdoor Direct!

Installing this week

Great price, great timely delivery, everything positive about our experience.

I first spoke with a representative on which heat pump to order, very knowledgeable, they sent me a quote after that. I ordered the heat pump, deliver was very reasonable with no issues. Heat pump was installed and so far is working great and heating the pool. I am getting ready to install the PoolSync app. My first AquaCal lasted me 12 years, plumbing was still the same, making it an easy install.

I ordered the SQ160R Heat and Cool. The hook up up pretty straight forward, I also installed the bypass valve for added protection for over pressure situations if they were to occur. The whole process of ordering through Outdoor Direct was a great experience. Mandi was an absolute delight to work with and Ez provided tracking information. Everything arrived well. The systems has warmed the water to my set temperature and we are already swimming in 80 degree water and neighbors are still waiting for water temps to rise enough to get in their pools. I will say it does produce a lot of condensation though, I almost thought I had a leak so be prepared to route the water from condensation or it will collect. Other than that, a great unit.

I received excellent customer service. I recently purchased the AquaCal TropiCool TC1500 Water Chiller from Outdoor Direct, and I am very satisfied with the overall experience.

They responded sincerely and professionally to all my questions and provided outstanding after-sales support. I truly appreciate the time and effort they put into helping me.

A special thank you to John and Krizza — they were incredibly helpful and made the entire process smooth and stress-free.

Highly recommend!

The purchase of my new heat pump for my pool went smoothly from purchase to delivery!

Great product, works well. The best money I ever spent. No more shoveling or snow blowing in the cold weather again 👍

Absolutely great customer service product was delivered on time. Good product Easy installation would highly recommend

AquaCal HeatWave SuperQuiet SQ140R Pool Heat Pump (Heat and Cool)

Easy install and setup. Only running for 2 days but it is working well. Very quiet.

Just bought a Gulfstream Heat Pump for our pool from Outdoor Direct. Fantastic customer service. They shipped the unit for free and we got it within 4 days. There was some delay for a day, but the service rep was extremely communicative about the timeline, both in text and on phone. I don't normally do reviews, but was so impressed with Outdoor Direct's service and communication, I decided to let everyone know.