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How Do I Reset My AquaCal Heat Pump?

  • 6 min read

Experiencing issues with your AquaCal heat pump can be frustrating, especially when the unit seems unresponsive or continues to display error codes even after troubleshooting attempts. 

Perhaps you've encountered a sudden glitch after a power outage, or your system simply isn't performing as expected. These common scenarios often point towards the need for a reset - a simple yet effective way to restore your heat pump's functionality.

But how do I reset my AquaCal heat pump? First, understand the implications of doing so - you’ll lose any existing configurations like controller settings, groups, schedules, etc. That being said, here’s an overview of the steps:

  1. Wake your unit up and navigate to the menus.
  2. Find "Installer Menu" and press "Enter" to edit.
  3. Use the arrows on your keypad to put in code "17" and hit press "Enter".
  4. Press the Menu button and use the arrows to navigate to "Reset Factory Default".
  5. After hitting enter here, you’ll be prompted to choose either "Yes" or No".
  6. You can now hit "Menu" to exit and be greeted by a fresh screen.

Learn more about the situations in which resetting an AquaCal heat pump makes sense and additional troubleshooting steps below. 

As a leading supplier of this manufacturer, we’re equipped to help you get your pump back performing as intended. If you purchased your unit through us don’t hesitate to reach out for one-on-one assistance!

Understanding the Implications of Resetting Your Device

Before you actually go through with resetting your AquaCal pool heater, it’s important that you realize what exactly this will do. It’s called factory reset for a reason - you’re reverting the unit back to how it first arrived.

This means all personalized configurations set post-installation are erased. This can be quite a hassle especially if you had your installer program something in for you. Here’s what you’ll lose with a factory reset:

  • External controller settings
  • Device settings
  • Groups
  • Equipment
  • Schedules

You'll need to re-enter all the previous configurations to ensure that the heat pump operates efficiently for your pool’s needs. This might require recalibrating the system to work correctly with other connected equipment and reprogramming your heating schedules.

Beyond the loss of custom setting to optimize performance for your specific pool and climate, there is the risk of equipment malfunction if you don’t properly reconfigure your unit.

Misconfiguration can lead to inefficiencies, potential conflicts between devices, and could strain the heat pump, potentially shortening its lifespan or leading to malfunctions. Don’t worry - we’ll help you avoid this with some of our tips on resetting the device properly below.

But first, let’s make sure you are actually in a situation where resetting the unit makes sense.

When Does Resetting an AquaCal Pool Heat Pump Make Sense?

While resetting sounds like a quick fix to a pool heat pump not heating fast enough or some other issue, it shouldn’t be your first approach for minor operational glitches.

After a Repair, Component Replacement, or Software Updates

Resetting the heat pump helps all parts of the system communicate correctly following any repair or replacement of key components such as the thermostat, control panel, or compressor. It typically clears any lingering errors and helps the system recalibrate to include the new parts.

Similarly, a software update may necessitate resetting the unit to ensure all new features are properly implemented and functioning.

Unresponsiveness to Updates

If adjustments to settings fail to be implemented (such as changes in temperature controls not affecting operation), a reset might be needed. This can occur due to software glitches or temporary malfunctions in the system’s electronic control unit.

System Performance Issues

When a heat pump begins to underperform without a clear mechanical reason - such as not heating the pool water to the desired temperature despite optimal conditions for operation - a reset may help. 

Sometimes, subtle software issues or misreadings by sensors can cause the heat pump to operate inefficiently, and a reset could restore proper function. Booting back up could end up saving you money on your energy bill or help your pool heat pump warm the pool faster!

After Significant Power Fluctuations

Experiencing significant power fluctuations or surges can disrupt the normal operation of electronic pool equipment, including heat pumps. 

If your area has had recent power issues and your heat pump is behaving erratically, resetting the device can help clear any corrupted settings caused by power interruptions.

How Do I Reset My AquaCal Heat Pump?

So, how do I reset my AquaCal heat pump if I encounter one of these situations? Like we said from the start, it’s fairly simple. It’s reprogramming your device afterthe reset that’s a bit more complicated. That being said, here’s a detailed look at the process of restoring your unit to factory default:

  1. Wake Up the Unit: If your AquaCal heat pump is in sleep mode, begin by swiping or touching the screen to wake it up.
  2. Access the Main Menu: Press the Menu button to open the main menu of the heat pump’s control panel.
  3. Navigate to System Settings: Use the arrow keys to scroll to the System option. Press Enter to select it.
  4. Enter the Advanced Settings: Once in the System menu, use the arrows to find the Advanced option. Press Enter to proceed. 
  5. Access Installation Settings: In the Advanced menu, scroll to find Installation. Press Enter to open installation settings.
  6. Initiate Factory Defaults: Use the arrows to navigate to the Factory Defaults menu. Press Enter to select this option.
  7. Confirm the Reset: You will be prompted to confirm the reset. Press the button under "YES" to confirm and initiate the reset process.

The system will restart automatically upon confirming the reset. Once it starts back up, you’ll be greeted by an Installer Wizard to guide you through selecting the appropriate factory preset configurations for your system.

If you wish to apply a preset, press the button under "START" to proceed and view the available heat pump presets. To skip using a preset and configure the system manually, press the button under "SKIP".

Verify system parameters such as pump RPMs to ensure they are within safe operational limits after applying a preset or manual settings. As we said earlier, incorrect settings can lead to system inefficiency or damage, which might not be covered under warranty.

This is why ultimately, we encourage you to get professional and personalized guidance on 1) whether a reset is even necessary and 2) how to navigate the process. So, if you bought your pool heat pump here at Outdoor Direct, get in touch today!

Still Need Help Troubleshooting Your Unit?

Whether you want guidance on navigating the reset process or have found that the reset didn’t yield the result you were hoping for, our customer service team is on standby to help you out.

You can get in touch with us via live chat, email, or phone to make sure you don’t do more harm than good and can get your AquaCal TropiCal or AquaCal Heatwave Superquiet running and performing its best once again.

Should you discover that your heat pump needs to be replaced altogether, remember that we’re the #1 choice for the best heat pumps for pools online. 

We carry the full lineup from AquaCal - including small pool heat pumps, commercial pool heat pumps, AquaCal chillers, and even pool chiller heater combos

You also gain access to the lowest pool heat pump prices online through our price-matching policy. We even offer free shipping and we don’t charge sales tax (exceptions apply).

The best part is that you are never left to play the guessing game from pool heat pump sizing to troubleshooting your device. We’re always available to help you make the most of this investment. So, get a recommendation on your ideal pool heating solution below!

Closing Thoughts on How to Reset an AquaCal Heat Pump

Resetting your AquaCal heat pump is a practical solution for addressing various system issues and restoring factory settings. It’s just important to know what you’re doing and be aware of the implications before moving forward.

By following the outlined steps, you can ensure your heat pump operates efficiently and effectively, tailored to your pool’s specific needs. But if you still have any questions, don’t forget that help is on standby here at Outdoor Direct.

Our blog has more resources on topics like AquaCal vs Hayward heat pump, how to install a pool heat pump, heat pump vs gas pool heater, how a pool heat pump works, AquaCal vs Pentair heat pump, and whether or not you should leave your pool heat pump on all the time.

So, reset your device with confidence or get in touch for one-on-one guidance today. We’re eager to help enhance your pool experience with top-tier products and expert support.