Returns
The Lion Energy return policy lasts 30 days from your purchase date. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund.
Please note, all returns are subject to a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or in packaging sent to you by customer service.
To complete your return, we need a receipt or proof of purchase and will be asked to send this information to us at sales@gooutdoordirect.com.
There are certain situations where only partial refunds may be granted (if applicable):
Any item not in its original condition, is damaged, is missing parts (for reasons that are not the fault of Lion Energy), is returned more than 30 days after the purchase date.
Refunds (if applicable)
Once your return is received and inspected (and approved) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account. Then, contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gooutdoordirect.com.
Exchanges (if applicable)
Lion Energy only replaces items if they are defective or damaged. If you need to exchange your item, send us an email at sales@gooutdoordirect.com and include a receipt or proof of purchase, a serial number, and any pictures of damage (if applicable). You can also call our Customer Service line at (864) 365-1762 or use the chat function on our website.
Once your original unit is delivered back to Lion Energy and received into their computer system, the replacement unit will be cleared to be sent out from their warehouse. The time it may take for an exchanged product to reach you will vary depending on where you live.
Shipping
To return your product, you should contact us at sales@gooutdoordirect.com, call (864) 365-1762, or use the chat function on our website and request a Return Materials Authorization (RMA) through our Customer Service department.
You will be responsible for paying your own shipping costs for returning your item, unless otherwise specified by a Customer Service representative. Shipping costs are non-refundable.
If you are shipping an item over $75.00 in value, you should consider using trackable shipping.
FAQ
What is the Lion 100W 24V solar panel?
The Lion 100W 24V solar panel is part of our pride of products that creates clean, limitless, renewable energy sources to power your life. It's designed to recharge other power units, like the Safari ME, through a clean and renewable source – the sun.
It has a maximum output of 100W and when you consider clouds and a moving sun it has an average output of about 71W throughout the day. Make sure to use it with 24V systems.
Can it be used outside in camping?
It was build specially to be used outside in rough conditions. It has anti-corrosive structural aluminum housing with photovoltaic monocrystalline cells cased in air-tight tempered glass.
What is the warranty on it?
It has a 1 year warranty.
How long should the panel last?
It has a 20-year life expectancy.
What type of cell are used?
The Lion 100W 24V solar panels uses monocrystalline.
