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⭐⭐⭐⭐⭐ Unbelievable Service – A True Class Act!

I was in the market for a new swimming pool heater and, like many, I thoroughly researched my options online. After an extensive search, I found OutdoorDirect.com, which had the best price I could find. However, I was initially hesitant about making such a large purchase from a company I wasn't familiar with.

After additional research, they seemed reputable, so I called their customer service line and was connected with Charlie. He was extremely helpful, answering all my questions with no high-pressure sales tactics—just honest, straightforward information. He offered to text me a quote, which included a convenient payment link with multiple options, including PayPal (my preferred choice).

I had company coming soon and was concerned about shipping time since the website estimated delivery between 5 to 15 days. Charlie assured me he could expedite the process, which gave me confidence.

The next morning, I realized that the billing and shipping addresses were incorrect—a mistake on my part, as I hadn't mentioned they were different. I called the company right after they opened, but my call went to voicemail. Within minutes, I received a text apologizing for missing my call and letting me know they'd call me back. Shortly after, I received a text from Christian, whom I believe is the owner. He was incredibly professional and walked me through the simple steps to correct the billing address. At this point, I knew I was dealing with a trustworthy company, so I placed the order.

I promptly received my order confirmation, and the following morning, I texted back to see if I could get a tracking number so I’d know when to expect delivery. I got a quick response saying they would check and update me.

Then, to my absolute shock and amazement, I walked outside and saw the shipping company pulling into my driveway! Yes, that’s right—the heater was delivered in about 23 hours from the time of purchase!

I seldom write reviews, but Christian and his team at OutdoorDirect.com are truly a class act. In an era of increasing online scams, it’s refreshing to find a company that delivers on its promises with exceptional customer service and lightning-fast shipping. I highly recommend them and will absolutely be a returning customer!

Everything about this process went smoothly. The product arrived. It works well. They gave me a great price. They followed up and made sure everything was okay. Great customer service recommend them highly

Exactly what we wanted and above our expectations

Great company to deal with. Very responsive staff. Heater is very quite

Super service easy

This heater is fantastic. It only runs about an hour a day to keep my pool at 85.

Great transaction, quick shipping.

Mark in Sales did a great job. Just awaiting the arrival of the Controller for the Heat Pump. Thanks.

Total process of purchasing a new Aqua Cal was very smooth. Mark and all staff were extremely accommodating and customer focused. We discussed various products and landed on the right one for us. Delivery was quick and communication was very good.

Thanks you and have a super Christmas and New Year
Jp

Had problem with delivery but customer service is right on top of it got it delivered very happy with that situation

Elementi Stainless Steel Lid for Lunar Bowl Fire Pit Table

Easy to shop, buy and pay. Very fast delivery. Will definitely use this company again.

Our TropiCal pool heater gave up the ghost and it was time for a replacement. After calling a few companies, we found Outdoor Direct online, and I called them. Mark answered the call and immediately helped with what we needed, emailed a quote, and took my follow-up calls where I placed the order for the new AquaCal TriopiCal pump. Couldn’t be more pleased and will recommend Outdoor Direct to all of our friends and neighbors with pools and spas!

Dealing with Outdoor Direct has been a great experience. I never felt like they were only after a sale. Mark answered all questions I had before, during and after the sale with cheerfulness and quickness. He even let me know when he was waiting for an answer from the courier and didn't want to leave me waiting too long. I would highly recommend anyone buying through Outdoor Direct!