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by Elementi Model #OFG110-SS
Authorized Dealer
Warranty Included
by Elementi Model #OFG110-SS
Authorized Dealer
Warranty Included
Our Elementi Stainless Steel Lid for Boulder Fire Pit Table is designed to protect your outdoor fire pit from weather and other outdoor elements. The durable high-quality metal construction keeps moisture out while also making the lid easy to clean. This stainless-steel fire pit cover adds value and longevity and is able to withstand snow, wind, sun, and dirt. Setup is a breeze - no assembly or clips needed, to place and remove.
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This model comes with a 1-Year Warranty.
Returns
We allow returns of unused units (in brand new resalable condition) within 15 days of delivery. A Return Merchant Authorization Number(RMA#) must be requested from us before items may be shipped back to our facility. Place the RMA# on the outside of the box adjacent to or on the shipping label. The RMA# is valid for 15 days. Items *MUST* be returned to the following address:
Ocean Rock USA Inc.
505 E Rincon St., Ste 100 Corona,
CA. 92879
Att.: Receiving Dept.
It is your responsibility to ensure that shipments are returned–we do not track expired RMA numbers. Freight on returned merchandise must be prepaid. We do not accept C.O.D. shipments. We issue a credit within 15 days after receiving goods, less a 25% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit. To complete your return, we need a receipt or proof of purchase, and will be asked to send this information to us at sales@gooutdoordirect.com.
Refund Policy
Once your return is received and inspected (and approved) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account. Then, contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet please contact us at sales@gooutdoordirect.com.
Damages, Defects, and Carrier Loss
Claims for lost or damaged shipments must be reported to us as well as the carrier within 7 days of the delivery date. If a claim number was issued, please provide that information when reporting. Save all materials as the carrier may require an on‐site inspection before the item is picked up and returned. Send us an email at sales@gooutdoordirect.com and include a receipt or proof of purchase, a serial number, and any pictures of damage (if applicable). You can also call our Customer Service line at (864) 365-1762 or use the chat function on our website.
Once your original unit is delivered back to Ocean Rock and received into their computer system, the replacement unit will be cleared to be sent out from their warehouse. The time it may take for an exchanged product to reach you will vary depending on where you live.
Shipping
To return your product, you should contact us at sales@gooutdoordirect.com, call (864) 365-1762, or use the chat function on our website and request a Return Materials Authorization (RMA) through our Customer Service department. You will be responsible for paying your own shipping costs for returning your item unless otherwise specified by a Customer Service representative. Shipping costs are non-refundable. If you are shipping an item over $75.00 in value, you should consider using trackable shipping.
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Exactly what we wanted and above our expectations
Great company to deal with. Very responsive staff. Heater is very quite
Super service easy
This heater is fantastic. It only runs about an hour a day to keep my pool at 85.
Great transaction, quick shipping.
Mark in Sales did a great job. Just awaiting the arrival of the Controller for the Heat Pump. Thanks.
Total process of purchasing a new Aqua Cal was very smooth. Mark and all staff were extremely accommodating and customer focused. We discussed various products and landed on the right one for us. Delivery was quick and communication was very good.
Thanks you and have a super Christmas and New Year
Jp
Had problem with delivery but customer service is right on top of it got it delivered very happy with that situation
Elementi Stainless Steel Lid for Lunar Bowl Fire Pit Table
Easy to shop, buy and pay. Very fast delivery. Will definitely use this company again.
Our TropiCal pool heater gave up the ghost and it was time for a replacement. After calling a few companies, we found Outdoor Direct online, and I called them. Mark answered the call and immediately helped with what we needed, emailed a quote, and took my follow-up calls where I placed the order for the new AquaCal TriopiCal pump. Couldn’t be more pleased and will recommend Outdoor Direct to all of our friends and neighbors with pools and spas!
Dealing with Outdoor Direct has been a great experience. I never felt like they were only after a sale. Mark answered all questions I had before, during and after the sale with cheerfulness and quickness. He even let me know when he was waiting for an answer from the courier and didn't want to leave me waiting too long. I would highly recommend anyone buying through Outdoor Direct!
The customer service was very professional and helpful. Firepit arriived on time, undamaged and just as pictured.
I was pleased to work with the Sales Person Mark Aliwalas during this process. He was informative , helpful, and always available when needed. I would highly recommend Outdoor Direct as a sales agent